FAQs

FAQ

General

What is PCHgames?
PCHgames is part of the PCH family of websites and allows you to play games online for free and for prizes. The tokens you collect can be used on PCHgames to enter sweepstakes for chances to win a variety of prizes.

PCH Rating
How to Rate an Avatar: To rate an Avatar, while logged in, go to the user's profile page and click View My Avatars. Click on the Avatar and use the star ratings under the large Avatar image.

How to Rate a game: To rate a game, while logged in, go to any game page and mouse over the blue stars on the right of the Play Button. Your rated games will turn the stars red and display the rating you gave for the game.

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What's the difference between this site and others of its type?
PCHgames is an online site that allows you to play free games to win prizes. You will not be asked to purchase or pay for anything. Playing is always free.

Game Play

How can I play games?
Follow these easy steps to start playing... Find your favorite game and click "Play Now"

Why Did You Remove My Game?
We periodically review the popularity of the games we offer and strive to provide a selection of games with broad appeal. Unfortunately, the game in question has been removed from the site and replaced with another game. We will continue to monitor the feedback and performance of our games and if necessary revisit this decision. We apologize for any inconvenience this may have caused.

When I try to play a game nothing happens.
You may be running a pop-up blocker that is preventing our games from launching. To override your pop-up blocking software try one of the following:
1. Hold down the "Ctrl" key when clicking on a "Play Now" button.
2. Set your pop-up blocker to allow pop-ups from this site.

Or, you may need to update the free Flash player software that we use for all of our free online games. It will only take a minute. To update your free Flash player software, please visit Adobe's website here:

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash And, don't worry. This software will only help you play our games. It is not a virus, or anything like that. It's the software that makes PCHgames work -and that's it!

You may need to restart the computer after installation.

I can't see the entire game screen. It gets cut off.
It is likely that your computer monitor is set at 800x600 pixels or less. On Windows computers, right click on your desktop, select Properties. Then, select Display Properties. The minimum resolution of your monitor should be set at 1024x768. On Mac, visit Display Properties and set for 1024x768 at a minimum.

How do I change my avatar?
To change your avatar click "My Profile," then select "Edit Profile," and select a new avatar and then click "apply." Your new avatar will appear right away.

How do I adjust the volume of my games?
To lower or increase the volume of the games, you must adjust this via the volume control on your computer. For PC's, go to the Settings area of your computer, click on Control Panel, and then Sounds and Audio Devices. In this area, there is a tab called Volume, please adjust the volume to your liking here. For Macs, you can adjust the volume by clicking on the speaker on the top right menu bar and dragging the volume control up or down.

System Requirements:
To play on PCHgames you must have the following minimum system Requirements:
Microsoft Internet Explorer 7 or higher, Firefox 3 or higher, Safari 5 or higher, or Google Chrome
Windows 7, Vista, or XP, Mac OS X
1.5 Ghz processor or better
Flash 10 or higher
56k internet connection or better
Javascript enabled
Other operating systems or browsers may work, but cannot be guaranteed to work and will not be supported at this time.
You may need to update the free Flash player software that we use. It will only take a minute. To update your free Flash player software, please visit the Adobe website: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
You may need to restart the computer after installation.
In rare instances pop-up blockers may prevent you from launching a game. If you use a pop-up blocker and are having trouble playing a game, try the following:
1. Hold down the "Ctrl" key and click to override the popup blocker
2. Set your pop-up blocker to allow pop-ups from this site

My Account

If you are having trouble logging in:
Make sure you are using your e-mail address as your Login, not your user name. Your user name is used for display on the site but always use the e-mail address you signed up with as your login.

Sign In Page says incorrect password
Please try again! Your password does not match your login email address.

Can I Change my PCHgames Username?
Unfortunately, we do not have a method to change your username at this time. You may, however, register a new account using the desired username if you wish. Please be advised that we are not able to transfer your tokens between multiple accounts. We apologize for any inconvenience this may cause.

How to Update Profile on PCHgames?
To change your account information on PCHgames, please sign in and click on the "Profiles" button at the top of the page. Next, click on the "Edit My Profiles" button. Enter the changes you wish to make and click the "Update Details" button at the bottom.

If you have logged in but the site is saying you are not logged in:
This is most likely due to the cookie on your browser becoming corrupt. Your cookie controls letting your computer know that you are logged into PCHgames.
To fix this, please navigate away from PCHgames. Clear your cookies and cache for your browser. Navigate back to games.pch.com and sign back in.

If you are not sure if you received tokens for the game you played:
You can look up your tokens transactions by following the below steps:

1) Navigate to http://games.pch.com/token-games
2) Log into the site
3) Click My Profile
4) Click My Transactions

You'll be able see all tokens that were added to or subtracted from your account.

If you don't see tokens you think you should have won, please send us the game you were playing, the day, time, score, and tokens you earned from that game and we will check to see if it submitted correctly.

If you don't think your scores or tokens are reporting to the leaderboard properly:
There are two leader boards for each game on PCHgames.

The top leader board is the HIGH SCORE leader board. The bottom leader board is the TOKENS TOTAL leader board. Each leader board lasts for 1 week starting and ending at midnight Sunday Eastern Standard Time. The top 5 leaders on each board will be awarded 500 treats for their top scores (If more than 5 people tie on the leader boards, they will all be awarded the 500 tokens). Each leader board only houses the top 100 players.

The HIGH SCORE leader board represents the highest score players have achieved on the game for the week. Your highest score that week will be put up on the leader board. High Scores are not cumulative, so they will not add up the more you play. The only way to increase the score is to play better and score higher. This is designed to show you who played better or worse then you. Everyone with higher scores represents people who played better then you that week. Everyone with lower scores represents people you played better than this week.

The TOKENS TOTAL leader board represents the number of treats you have earned for this game this week. Your token total continues to rise, the more tokens you are awarded. This is designed to show you who is playing more or less then you on this game this week. Players who have higher token total most likely played more games than you by earning more tokens. Players who have fewer tokens most likely played less games than you and thus earned less tokens.

As you can see, at PCHgames, we reward players who are skilled at the games, but also reward those players who love the game and play often.
If you are having trouble with our games:
Ninety percent of game problems are caused by a corrupt Flash player. If you are having trouble, the first step is to uninstall and re-install a clean copy of the Adobe Flash Player.

To uninstall Flash:
1) Navigate to http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
2) Click on the correct uninstaller for your computer
3) Save it to your desktop
4) Double click the uninstaller on the desktop and follow the instructions
5) When it is complete, reboot your computer

To install Flash:
1) Navigate to http://www.adobe.com/products/flashplayer/
2) Click Download Now and follow the instructions
3) Navigate back to games.pch.com and select a game

If you have followed these steps and are still having trouble, please email us the problem as well as your computer specifications. It is important for us to have this information so we can research the issue. Please send the following:

Operating System:
Browser (Internet Explorer 7, Firefox 2, etc):
Internet Connection (dial up/broadband):
CPU Speed:
RAM:

If you don't see your name in the Players Online list:
The player's online list only displays the most recent 50 users to the site. So if you have been online for a while chances are more people have signed on in the meantime and your name has dropped to the bottom of the list and will not display.

What can I do with my tokens?
If you live in the United States and are over the age of 18, you can use your tokens to enter sweepstakes for free here: http://games.pch.com/redeem-tokens

There is no cost to enter the sweepstakes. The sweepstakes change every month and each month new winners are chosen.

See sweepstakes rules here: http://games.pch.com/sweepstakes-rules

See sweepstakes facts here: http://games.pch.com/sweepstakes-rules

How can I change my address or email address?
Click the "My Account" tab on the top navigation bar and click on the "Create / Update Profile" tab. You can create and update all your account information there.

How do I remove my email from your list?
To remove your email address from our list, please click here to unsubscribe.

Then follow the instructions on the "Unsubscribe Request" page. You will need to:
1) Enter your email address in the space provided at the top of the page
2) Submit your request

Please note you may continue to receive emails while your request is being processed. Please notify us if our emails do not stop after 10 business days. If you receive our emails to more than one email address, please be sure to process an unsubscribe request for each one.

Can I have more then one account?
No. Opening multiple accounts for the same user is not permitted.

I forgot my username and my password. What should I do?
All you have to do is click on the "Forgot Password?" link on the sign - in page and enter your login email address. Your password, as well as your username, will be sent to your account. Check back if you don't receive it within the next couple of minutes.

I cannot redeem tokens because I am receiving an error message saying that I don't live in the USA.
PCHgames' sweepstakes are only available to U.S. residents. If you do reside in the U.S., please visit your account page, select the "Info" tab and then hit "Edit" to update your country to the United States. That will solve the problem and you will be able to redeem tokens for sweepstakes entries.

If you are still having trouble or have other questions, please Contact Us and we'll fetch it for you. All the information you need is just a click away. Please note: you will need to set up a new Customer Service profile the first time you access this area. This is separate from your PCHgames login account.


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